Santander's old Drupal 7 website was nearing the end of its life. We worked with them to not only upgrade the site to the latest version of Drupal but to also, deliver a new global design system.
How to produce a customer-focused website that addresses the commercial requirements of multiple business stakeholders.
During an initial discovery phase, we engaged with stakeholders from across the business to understand their specific business objectives to help define the new sites commercial purpose. We then created personas and user flow maps which helped us to develop the new site architecture, user interface and overall UX. Design-sprints were used to identify and resolve specific hurdles and blockers before we delivered a global, atomic design system. Following the Discovery and Design phases, our Dev team delivered a modular, component-based Drupal build. Additionally, we also undertook a full content review and on an on-going basis we deliver continuous improvement through a split test and learn process.