What we do

Working with you

We work with you to understand your unique challenges and objectives to deliver targeted digital solutions. Our strategies and processes are designed to work with businesses of all sizes whether global corporations, SME’s or start-ups, we take pride in working with our clients to deliver tangible success and build long term relationships.

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One size never fits all...

We understand that no two projects are the same and all have their own unique requirements, challenges and commercial objectives. We work hard to discover the genuine need at the heart of every brief, bringing the right blend of strategic thinking, design and technology to deliver real value.

We believe that our client relationships should be true partnerships so we take the time to identify how to work with you to maximum effect. From a fully managed service to a specialist service provider complementing your internal teams at key parts of a project - we have the experience and expertise to deliver results.

Our continuous process

1. Discover
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2. Engage
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3. Deliver
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4. Improve
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Each stage of our process can be utilised separately or combined as one service to deliver powerful digital experiences.

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Discover

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Our Discover stage is critical to set a plan for everything that follows. Not only do we immerse ourselves in your world, we also forge a relationship with you and understand your goals so we can make sure that everything that is produced from this stage forward will go towards achieving the objectives that are set.

Our core Discover services

Strategy
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The right strategy is essential; whether you need us to devise one with you or you need a fresh perspective on one you already have in place. With our wide ranging experience across three decades and various industries we can help you identify who you are targeting and make sure you use the right channel, creative and tech to engage and convert them.

Data Analysis
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We love data, the more the better! A large part of setting the right strategy is understanding previous performance and using data to understand what can be done to hit new goals or make improvements, so we encourage our clients to throw everything they’ve got at us, we’ll analyse it and report back.

Workshops
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Our workshops are an outstanding way to quickly generate ideas, identify issues and obstacles in the way - in as little as 10 minutes! These engaging and collaborative sessions use various techniques that offer efficient problem solving and a clear plan of action afterwards. Workshops can be conducted online or in person.

Design Sprints
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A design sprint is an engaging four day process that can take you from a blank piece of paper through to a fully working prototype for a particular digital product, fully validated and tested! It really is possible to save months of time in these efficient and collaborative sessions. Like workshops, design sprints can be conducted online but work better in person.

UX; research, design, prototyping
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User experience is at the heart of everything we do but we also offer specific UX services to fully optimise audience journeys before a project starts or to identify potential pain points in existing websites or apps, so that your digital product can reach its full potential.

We don’t think about B2B or B2C anymore, organisations want to have meaningful conversations with customers so we design digital experiences for people - B2P! We make audience interactions more engaging, experiences more relevant and content consumption more accessible.

We use a comprehensive 5-step collaborative process to deliver impactful and engaging UX in a non-linear approach which allows us to offer comprehensive design support wherever you are on your digital journey.

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Engage

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The Engage stage is where we utilise cutting edge creativity, design, video, animation and the written word to make sure the strategy we want to deliver captures the attention and resonates with the intended audience. 

Our core Engage services

Digital design & UI
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Whether it’s a full design system from atomic level up to maximise brand impact and efficiency or a bespoke email design to engage subscribers, our team of designers not only produce pixel perfect designs but understand technical delivery so all designs will captivate the audience and entice them to perform the required action, no matter what device or browser they are using.

Content
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The generation of quality content that is on brand and ties in with an overarching strategy is critical in reaching the goals set with our clients. Whether that’s animation, digital advertising assets, video or written copy, our studio is vastly experienced in producing high volume, quick turn around high quality content that is always on brief and will deliver maximum impact.

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Deliver

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The Deliver stage is where we produce the final digital experience the audience will interact with, whether that’s an email, website or app. Our development team specialise in identifying the best tech for each project and have the expertise to plan the most effective way of delivering it.

Our core Deliver services

Marketing Automation
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We specialise in creating and delivering industry leading email programmes for global organisations and top-flight sports teams, from one-off bespoke design and builds through to automated programmes triggered by users behaviour, containing dynamic content based on intelligent segmentation. To achieve even better engagement and conversion we go beyond just email and utilise SMS and notifications as part of a multi channel strategy.

We have experience across most leading platforms and can offer audits to maximise your investment as well as easily integrating our emails into your platform. Email examples are available on request.

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Web development & DXP
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Web technology is ever changing and growing, so it’s often hard to know what is the right fit for your business or particular project. Through our experience we understand the key technologies out there and have the knowledge to know which is the right one to deploy depending on the goals and strategy in place - always with an eye on efficiency and possible future requirements. Everything we produce has a clear project plan to ensure accurate delivery and a stringent QA process to ensure a high quality end product.

Find out more about the power of DXP.

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DevOps
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Our cloud environment architecture makes sure that websites, web applications or apps are secure and scalable. Due to the nature of differing traffic levels as well as ever-changing security threats our environments are constantly monitored and updated, giving you peace of mind that your website or app are always secure and always on.

Project Management
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We’ve delivered thousands of projects over a 30 year period so we understand the best project management methodology to use depending on the project. Our systems and processes are tried and tested so we always know where projects are, reporting regularly and making sure deadlines are always hit, expectations met and exceeded.

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Improve

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We make sure the correct measurement metrics are in place from the start to first of all make sure initial targets are hit and then a process of regular monitoring and improvement continues, so that even better results can be achieved over a period of time!

Our core Improve services

Analytics
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Utilising industry leading tools we set goals and metrics at the start so they are weaved into the core of every project and then reported on regularly to make sure that targets are being met. We can then report on ways that further improvements can be made on a continual basis.

SEO
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All our websites are built to the highest SEO standards, but we know it doesn’t just end there. An ever-changing landscape and tough competition means regular performance reviews and updates to make sure that websites are reaching their full potential and ranking for the keywords that tie in with the overall strategy.

Get in touch

Whether you are looking for a partner agency to work with you on a regular basis, or you need support in specific areas we have the experience and expertise to help you achieve your goals and targets. We’d love to talk through your specific requirement, so get in touch for an informal discussion.